Our Maintenance Monitoring Program Explained

Citywide’s Maintenance Monitoring service is designed to provide building managers with a regular Maintenance Evaluation Report on how well their elevators are being maintained by their service contractor as well as by the building maintenance personnel.

Our inspectors conduct maintenance evaluations quarterly or bi-annually, depending on the needs of the particular building. Each elevator is rated on twenty-one categories. Any category with an Unsatisfactory rating includes photos of the items observed and a brief description of the deficiency. Our cover letter directs the Client’s attention to items that deserve immediate referral to their maintenance contractor.

During the evaluation visit, Citywide inspectors observe the operation of each elevator and perform a visual inspection of the machine rooms, machine room equipment including hoist ropes, in-car components, and elevator pit (if accessible.) All observations are made without shutting down any elevators.

Special attention is given to safety features provided to assist passengers in the event of entrapment: alarm bells, emergency phones, emergency lighting, and safety devices designed to protect passengers from dangerous self-rescue attempts. The status of required periodic safety test tags is also checked.

Citywide inspectors give expert attention to the condition of hoist ropes, as well as governor and compensation ropes. Timely notification to managers of abnormal conditions in wire ropes can help them direct their elevator technicians to perform examinations, measurements, adjustments, and other maintenance tasks that can prevent early replacements, unexpected inspection failures, or even catastrophic failure. For more insight into the importance of hoist rope maintenance, please read our white paper “What’s Wrong With Our Hoist Ropes?”

Environmental conditions found in the machine rooms, pits, and access points are also reported in the Maintenance Evaluation Report. Construction dust, dirt, and moisture are detrimental to the reliable operation of elevator machinery, electrical components, and wire ropes. Sufficient ventilation is also necessary. These conditions are often the responsibility of building maintenance personnel who might not be aware of the housekeeping standards required for elevator spaces.

Contact Citywide for a proposal to provide your building with the benefits of regular maintenance monitoring.